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Fraud Representative - Fond du Lac

National Exchange Bank & Trust

Location Fond du Lac
Posted 10 days ago -
Type: Full-time Permanent



As part of the Fraud Team you will provide exceptional service to NEBAT team members, customers, external financial institutions and law enforcement. As a Fraud Rep 1 you will read and evaluate a variety of reports, identifying suspicious activity and taking action where required. In addition you will be responsible for a variety of quality control functions, have an innate attention to detail, and superior problem solving skills. You will focus on reducing overall risk on deposit activity, increasing follow up on suspicions activity and assist with investigating fraud cases under the direction of your team lead.

Essential Functions and Responsibilities

  • Review High Dollar Transactions and verify signers
  • Complete ATM Balancing
  • Review Special Transactions Reports and identify discrepancies
  • Complete Signature Validations
  • Complete ATM/Debit Card Maintenance and Checkback
  • Assist in Mailroom on a daily rotation
  • Analyze items being processed and related customers account to determine associated risk
  • Research suspicious activity and assess risk
  • Complete Indexing and Quality Control for Documents and Holds
  • Maintain confidentiality of all customer and bank information
  • Meet all project and production deadlines
  • Perform basic office duties as necessary; answering the telephone, directing phone calls, emails and faxes
  • Ability to complete all assigned task in accordance with bank policies and procedures

Skills and Abilities Required

  • Must be able to work quickly and efficiently with a high degree of accuracy
  • Detail oriented and able to analyze information and documentation in depth
  • Ability to identify irregular and suspicious activity and initiate steps to prevent loss
  • Working knowledge of Reg E.
  • Strong business communication skills both orally and written and proficient with Microsoft Word and Excel
  • Ability to work in a team environment, with a professional demeanor at all times
  • Able to work a flexible work schedule as hours may vary

Working Conditions

  • Extensive visual effort may occur due to continued use of PC
  • Ability to sit for extended periods of time
  • Extended hours during special projects and high volume time periods
  • Ability to lift up to 50lbs on rare occasion

Training and Preparation

  • A high school diploma or equivalent
  • 1-2 Years Banking Experience, with an emphasis on risk based decisions
  • Ability to effectively work with customers and law enforcement in a professional manner
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