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Mercury Marine- Technical Account Mgr

Mercury Marine

Location Fond du Lac, WI
Posted 4 days ago -
Type: Full-Time Permanent
Reference ID: JR-022427


It is our people behind life’s passions who will make the big difference. If you are interested in becoming part of a company that delivers market leading products, driving your own career and working with brands committed to active lifestyles, then you’ve found your fit.  

Have what it takes? Join us.

Summary of Position:

Territory Covers Western NY , North East OH and PA To provide all dealer and retail customers with technical/service support, assistance in the areas of service, service management, customer relations/satisfaction, warranty adjustment, product performance, and installation for all Mercury products.Primary Duties and Responsibilities:

Provide service management counseling, onsite training in service management and technical areasInvestigate, diagnose and resolve service related product malfunctions and issuesComplete on-going evaluations of all dealers and to assist them with a business plan to upgrade their service of Mercury products and providing ultimate customer satisfaction in a profitable manner.Territory account management responsibilities for:Prospecting and dealer selection for best serviceDealer non-renewals / terminations interacting with sales, credit departments.Dealer service development and trainingAssist OEM Boat-builder service as requiredOrganize Dealer visits to provide improved dealer support.Provide in-field support to Mercury Legal department for product liability, product failure lawsuits, including onsite inspections, depositions, and to participate as a witness.Face to face interaction with consumers to resolve their product questions and issues.Participate and assist Marketing department with local, regional, national boat shows, tournaments, and special events, as required.

Basic Qualifications:

Thorough knowledge of Mercury productsFull understanding of customer service philosophy and procedures of the companyThorough knowledge of marine industry service managementInterpersonal skills necessary to deal with customers and effectively communicateExcellent organization and planning skillsWillingness to travel (75% - 90%)Ability to work independently, make accurate decisions and analyze risk

Preferred Qualifications:

High School Graduate plus 2 years junior or technical college.High School Graduate and technical training course work6-8 years in marine service related capacity.

We are the people behind life’s passions.

Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors.  For help, please contact our support team at: hrsharedservices@brunswick.com or 866-278-6942.

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