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Escrow Services & Support Specialist

Info-Pro Lender Services

Location Fond du Lac, WI
Department Esrow Operations
Contact Debbie McFarlane
Posted 440 days ago -
Type: Full-Time Permanent


Under the direction of the Escrow Services Manager, the Escrow Support Specialist, performs a variety of duties related to facilitating escrow tax payment processes, supporting customers and their use of Info-Exchange, along with coordination and facilitation of other customer related processes. Duties include guiding lenders through escrow payment cycles (within the Tax Agency’s tax payment timeline); collaborating to research and develop new escrow payment processes, work instructions and geographic nuances; analyzing complex data discrepancies, documenting results, communicating with Lenders and Tax Agencies. Provide support to the Manager and other team members in achieving the team's goals.

Required Experience

  • Previous experience with escrow tax processing
  • Strong organizational skills
  • Excellent verbal and written communication skills
  • Excellent customer and listening skills
  • Excellent interpersonal skills
  • Positive attitude
  • Adapts well to change
  • Strong problem-solving skills
  • Self-motivated
  • Able to work independently and maintain tight deadlines
  • Detail-oriented
  • Good analytical skills and tenacity for solving detailed issues
  • Team player
  • Comprehensive computer skills required to retrieve, query, create and update documents and spreadsheets containing basic formulas and formatting
  • Knowledge of Microsoft Office applications; primarily Excel
  • Bachelor's Degree and two years professional office experience is preferred


Come and join our Info-Pro team!  We offer a fun and flexible work environment that includes summer hours, flexible schedules, casual dress and fantastic team members! In addition, we also offer benefits including paid time off, health, dental, vision, life and disability insurance plans, as well as a 401k with a generous company match. Throughout the year, we offer many opportunities to learn and try new things by attending lunch-n-learns, participating in wellness challenges, receiving paid time off to volunteer at a non-profit of your choice or joining Info-Pro members to help with a company sponsored event.  Our employees enjoy giving back to the community!  Apply today!