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Dir, Regional Project Mgmt

Charter Communications

Location United States
Posted 542 days ago -
Type: Full-Time Permanent
Reference ID: 405989

Description

JOB SUMMARY
Responsible for converting the Regional Strategy into organized, sustainable plans that result in operational improvements. Ensures corporate projects are executed in the Region in a controlled manor with minimal disruption to the operation.



MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.

Manages Project Managers within the Region responsible for delivery of programs and projects.
Provides accountability and oversight for plans and teamwork assignments; directs work efforts, reviews integrated project plans, escalates & communicates resource needs, ensures completion of quality reviews, and drives the resolution of issues as appropriate.


Manages team to ensure integration of projects and adjusts project scope, timing, and budgets as needed, based on the needs of the business.


Provides support to direct report project managers, up to and including reviewing performance, and monitoring continuous improvement plans.


Acts as the single point of contact for the Corporate SPMO team and assign SPMO projects within Regional team.


Maintains the Regional Road Map so it is always current and drives the Regional team to frequently and consistently evaluate and prioritize the Regional Roadmap.


Provides updates to the Regional Team on all active Regional and Corporate projects.


Creates reports designed for tracking project impacts and effectiveness across the Region as measured by the company-wide field operations metrics.


Collects feedback and direction from the Regional team with the ability to feed that to the PM leading a specific project.


Consults with senior regional management to plan for future projects that will contribute to the overall operational effectiveness of the Region.


Ensures field compliance with corporate policie/procedures and franchise requirements during project implementations.


Accountable for the execution of established project management processes and methodologies to ensure delivery of project scope on time and within budget while meeting or exceeding quality standards and customer expectations.


Personally manages 5-10 active projects simultaneously.


Performs other duties as requested.


REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to read, write and speak the English language.
Ability to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Ability to handle multiple projects and tasks
Ability to use personal computer and software applications
Demonstrated ability to prioritize and organize effectively
Demonstrated ability to effectively analyze and interpret data
Demonstrated ability to show judgement and initiative to accomplish job duties
Demonstrated ability to document, prepare, and deliver data-driven presentations
Ability to communicate with all levels of management and company personnel
Ability to influence internal and external key stakeholders and build consensus
Ability to make decisions and solve problems while working under pressure
Ability to provide leadership and direction to cross-functional and virtual teams with a mixture of direct and dotted-line reporting
Ability to oversee and manage large, complex, diverse and strategic projects that impact the regional organization as a whole

Education
Bachelor's degree in business, management, engineering or other related area

Related Work Experience
5 years of project management experience


PREFERRED QUALIFICATIONS
Skills/Abilities and Knowledge
Complete knowledge of company products and services
Demonstrated management skills leading teams of individual program, and project managers
Demonstrated ability to build high performance teams
Demonstrated ability to define key performance indicators/metrics
Ability to supervise and motivate others
Ability to develop strong working relationships with peers and project members

Related Work Experience
5 years working in an MSO
3 years of operations experience


WORKING CONDITIONS
Office environment
Travel as required, estimated at 25% within regional footprint

EOE Race/Sex/Vet/Disability

Charter is an equal opportunity employer that complies with the

laws and regulations set forth in the following EEO Is the Law poster\: http\://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

Charter is committed to diversity, and values the ways in which we are different. 


 

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