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Health Plaza A - Patient Access Representative

Agnesian HealthCare

Location Fond du Lac, Wisconsin
Department Finance and Business Informatics
Posted 15 days ago -
Type: Full-Time Permanent
Reference ID: R8078


Schedule Monday - Wednesday 6:30am - 3:30pm. This position will support the Sports and Spine department.Responsible for communicating with patients, participants and staff to accurately schedule patients for prescribed procedures and gather the necessary demographic, insurance and clinical information for the procedure.PRIMARY RESPONSIBILITIESGathers information from patient and enters into appropriate database. Seeks appropriate resources to resolve issues about the type, date or location of prescribed procedures.Schedules patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources. Coordinates and communicates schedules.Assists with coordination of activities related to insurance pre-certification/authorization.Provides counseling to patient, participant or their representative regarding pre-service requirements and instructions.Performs clerical and reception duties associated with patient registration.Identifies process improvement opportunities and participates in improvement plans.Works on special projects as needed.May review the work of others.Performs other duties as assigned.EDUCATIONHigh school diploma or equivalentEXPERIENCEOne year experience